Shipping policy

Order Confirmation

As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched. If there is any delay such as an item which is on back order, we will void the pre-authorisation and contact you to let you know.

Order Delivery

Once we have confirmed with the supplier that the item(s) are stock and available for dispatch, we will charge your card and your order will be dispatched within 10 working days. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at info@luxehomeint.com so that we can help.

Please allow up to 14 working days on Hill Interiors Large Items (1.5 -2 CBM) due to size.

Damages

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please contact us immediately with clear photos of the damaged items to info@luxehomeint.com so that we can open an insurance claim on your behalf.